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    Frequently Asked Questions (FAQ)

    Why online tutoring and why EduWizardS?

    How is EduwizardS able to provide students with far better tutors than other sites?

    Is the tutoring One-on-one?

    Is the tutoring session with or without voice communication?

    Why does EduwizardS consider voice communication to be an essential part of online tutoring?

    What are the types of tutoring sessions available?

    Do you offer monthly subscription tutoring?

    Do you offer Assignment and Homework Help?

    What are the charges for tutoring?

    How do I get started with the site?

    How do I Book (Schedule) a session with a tutor?

    How do I take an Instant (On Demand) session with a tutor?

    Can I take Free Trials for Instant (On Demand) tutoring?

    How many free trial sessions are allowed?

    What are the requirements for taking free trial sessions?

    Should parents be concerned about online tutoring?

    Do I have a choice of tutors?

    Can EduwizardS staff find a tutor for me?

    What happens after a student Books (Schedules) a session with a tutor?

    What is needed for online tutoring?

    What currency are transactions conducted in?

    How safe is my credit card info?

    What are the requirements for taking paid sessions?

    How long are paid tutoring sessions?

    Once I Book (Schedule) a session with a tutor, is the appointment confirmed?

    What do I have to do at the time of a Booked (Scheduled) tutoring appointment?

    Can I cancel an appointment I Booked (Scheduled) with a tutor?

    Can a tutor cancel an appointment I Booked (Scheduled)?

    What if the subject I want is not listed or it does not have enough choice of tutors?

    If I have suggestions who do I write to?

    Why online tutoring and why EduWizardS?

    It is our experience that students, both young and older, love learning online! At EduwizardS all online tutoring is one-to-one. Though the tutor and student are not physically sitting face to face, the whiteboard, text chat, and voice communication creates a real time one-to-one environment. At EduwizardS you are able to search for tutors for your subject, read their profiles and other information as well as their feedback from students, and choose the tutor you want. You choose from the world's best tutors, openly ranked and reviewed by students. And you can take free trials without credit card.


    How is EduwizardS able to provide students with far better tutors than other sites?

    EduwizardS features the world's best online tutors, ranked and reviewed by students. Most other online tutoring websites continue with mediocre tutors for years, and which students get the good tutors is generally a matter of luck. At EduwizardS the best tutors are clearly identified by the students themselves. We believe the most effective way of identifying top tutors is by actual review of tutors by students. All reviews are openly posted. Using these reviews and other information, a student can choose which tutor he/she wants.


    Is the tutoring One-on-one?

    Eduwizards online tutoring is always One-on-one. A Single student will be present in the virtual classroom (with the tutor) and will always have tutor’s full attention. That also means that under no circumstances will the tutor ever be interacting with more than one student (on two different virtual-classrooms/whiteboards etc.).


    Is the tutoring session with or without voice communication?

    EduwizardS Online Tutoring ALWAYS includes voice chat (along with whiteboard and text-chat). We believe that online tutoring without the voice option is a hindrance to both student and tutor.


    Why does EduwizardS consider voice communication to be an essential part of online tutoring?

    We find voice essential for the same simple reason that voice is important in face-to-face tutoring. Try a tutoring session in an academic subject in the brick-and-mortar world, where the tutor and student are not allowed to discuss in voice, and you will see what we mean. If a tutor cannot use voice to explain, and the student cannot use voice to clarify doubts, then the quality of online tutoring greatly suffers compared to normal voice tutoring in the brick-and-mortar world.

    EduwizardS CAUTIONS against choosing a company that does not include voice in online tutoring, unless you fully understand their reasons for not having voice. Companies have reasons to NOT use voice which could include one or all of these reasons (a) company is technologically-backward (b) company has one tutor simultaneously take on multiple non-voice sessions (yes, unfortunately this is actually happening at some companies) (c) company makes use of the fact that, with voice being cut off, explaining takes much longer (and company charges by time used).

    Online tutoring without voice is a waste of student’s time. The non-voice handicap makes the session go twice as long as it would with voice.


    What are the types of tutoring sessions available?

    All tutoring sessions are live and one-to-one. There are two types of tutoring sessions:
    1. Booking (Scheduling) a session for a future time.
    2. Taking an Instant (On Demand) tutoring session with a tutor who is currently online.
    3. Assignment & Homework Help: You can get help with assignments and homework, at the price you want to pay. You can submit your assignment directly to the tutor of your choice, or click here to submit to our staff who will find you an appropriate tutor.
    4. Purchasing the Unlimited Tutoring Package, see details here. The Unlimited Tutoring monthly subscription is available for certain subjects. You can take as many sessions as you need for your purchased subject(s) within your monthly subscription period.


    Do you offer monthly subscription tutoring?

    Yes, in September 2008 we began offering an Unlimited Tutoring monthly subscription whereby students can take unlimited number of sessions for certain subjects by paying a monthly price. Please click here for details.


    Do you offer Assignment and Homework Help?

    You can get help with assignments and homework, at the price you want to pay. You can submit your assignment directly to the tutor of your choice, or click here here to submit to our staff who will find you an appropriate tutor.


    What are the charges for tutoring?

    You can take free trials at no cost to you. For paid sessions different tutors charge different prices: for Booked (Scheduled) sessions and, by the minute, for Instant (On Demand) sessions. By doing Tutor Search you can view hourly charges and other information for individual tutors and choose the tutor you want. Instant (On Demand) Tutoring is by the minute, whereas when you Book (Schedule) a session you choose the length of the session. For Assignments the price will depend on the type and length of assignment. For Unlimited Tutoring monthly subscription (available for certain subjects) please see the prices here.


    How do I get started with the site?

    To get a feel for our site do a Tutor Search by selecting your Grade Level, then the general Subject Area, and finally the Specific Subject. You will see tutors with profile and other information, and as time goes on you will be able to see more and more tutors, with individual feedback by students. As a student the first step is to create your free Student Account. Then you can take live, one-to-one tutoring sessions with a tutor personally selected by you. You can also use the "Send Email" option to send an email to the tutor of your choice before trying a session. When you do a Tutor Search you will see "Send Email" button available next to the tutor?s name. (There is also a "Find Me a Tutor" button at top of search results page which you can use to have our staff select a tutor for you).


    How do I Book (Schedule) a session with a tutor?

    Login to your student account. (If you do not have a student account Sign Up to create one). Once logged in, on the menu at the left choose and click "Request New Session." Follow the steps to see a list of available tutors for your subject. From these you can choose a tutor, click on a tutor's name to view his/her details including available times, and make an appointment for a Free or Paid Session. Three half-hour free trials are allowed per month. There is also a ?Find Me a Tutor? button which you can use to have our staff select a tutor for you. If you are under 13 years of age you must obtain parent/legal guardian's permission before performing any transactions (including taking free trials).



    How do I take an Instant (On Demand) session with a tutor?

    Login to your student account (If you do not have a student account Sign Up to create one). Once logged in, on the menu at the left choose and click "Request New Session." Follow the steps to see a list of available tutors for your subject. You will also see which tutors are currently online and ready to take Instant Tutoring sessions. From these you can choose a tutor, click on a tutor's name to view his/her details and then click the "Contact Live" button. You have a free pre-session chat with tutor(s), and then (if you choose) instantly start a paid session with the tutor. Charges are by the minute once you click "Hire."
    If you are under 13 years of age you must obtain parent/legal guardian's permission before performing any transactions (including contacting tutors).


    Can I take Free Trials for Instant (On Demand) tutoring?

    Yes you can take three twenty minutes free Trials for Instant (On Demand) tutoring every six months. There is no limit to the total number of free trials a student can take, the limit is only that within a certain period only a fixed maximum number of half hour free trials can be taken. A student can take free trials with many different tutors. (Tutors set how many free trials they are willing to give a month and it could happen that the free trials for a particular tutor have all been used).


    How many free trial sessions are allowed?

    Currently, you can take three Booked (Scheduled) sessions as well as three Instant (On Demand) sessions every six months. There is no limit to the total number of free trials a student can take, the limit is only that within a certain period only a fixed maximum number of half hour free trials can be taken. A student can take free trials with many different tutors. (Tutors set how many free trials they are willing to give a month and it could happen that the free trials for a particular tutor have all been used).


    What are the requirements for taking free trial sessions?

    All we ask is that you verify your identity with a credit card, PayPal account or phone number so as to strictly limit to 3 half-hour Booked (Scheduled) sessions as well and three Instant (On Demand) sessions per student per month (30 days). To verify identity you have to transfer at least US $ 1 to your student Credit Balance by logging in and going to "My Account" and then clicking the "Add Funds" button at the bottom. (Our staff can put in $1 for you if they can verify your phone number). Free trial sessions are of course, absolutely free, and no deductions will ever be made from any credit balance you have in your account. If you have added funds, you may withdraw the amount anytime after you have taken the free trials. (If you withdraw the amount within 60 days of your date of transfer of funds to your student Credit Balance, the amount will be refunded back to the credit card or PayPal account. After 60 days, PayPal refunds will still work but for credit cards we will have to refund by other means, such as a check to your mailing address). If you are under 13 years of age you must obtain parent/legal guardian's permission before performing any transactions (including taking free trials).


    Should parents be concerned about online tutoring?

    Online tutoring happens in the comfort of your home without any need to travel to a tutor or have a tutor physically come into your home. Thus online tutoring is a safe and convenient alternative.
    Since the tutoring takes place in the comfort of their home parents are free to interact with the tutor if they feel the need. Parents can also be present with their child during the tutoring session to assure themselves of the quality of the tutoring sessions.
    Parents and students can provide reviews after each session to identify the best tutors (and the not-so-good ones), and thus guide other parents and students regarding a particular tutor.


    Do I have a choice of tutors?

    Absolutely! The choice of tutor is always entirely yours. You can choose any tutor you want based on his/her price, reviews, experience, qualifications and other factors. When Booking (Scheduling) a session, you can also try out tutors for free since almost all tutors offer half-hour trial sessions. These sessions are absolutely free with no strings attached.


    Can EduwizardS staff find a tutor for me?

    Yes. When you do a Tutor Search, you will see "Find Me a Tutor" button which you can use to have our staff select a tutor for you for your half hour Free Trials. You can also state the time you want to Book (Schedule) a session and our staff will choose a tutor and make an appointment for you for that time.


    What happens after a student Books (Schedules) a session with a tutor?

    When students Books (Schedules) a session they state the grade, subject and exact topic within the subject that they would like help with, select whether the request is for a paid session or for a free half hour trial, and select the length of the requested session. An email is sent to the tutor stating that a request for a session has been made. The tutor must then login to his/her account and choose "My Requests" from the menu to accept the request. The tutor decides which tutoring requests to accept. A tutor can review a request for a tutoring session and can accept or decline the request for an appointment (in case tutor declines the session the student is not entitled to give a review since no appointment was made). Once a session is accepted by a tutor a confirmation email is sent to the student. The tutor must login no later than the session start time to take the session.


    What is needed for online tutoring?

    For online tutoring all you need is an internet connection, a computer microphone, and computer speakers. We recommend computer headset with microphone (costs about USD 10-15).


    What currency are transactions conducted in?

    At our website all transactions are in USD (United States Dollars).


    How safe is my credit card info?

    Funds can be added to your student account Credit Balance by using either a credit card or a PayPal account. Both kinds of transactions are handled via PayPal.com, which is owned by Ebay. We have set up with Paypal so that they alone (and not our company) deal with your credit card and other info. The entire transaction takes place at their website, and after the transaction you are returned to our website.


    What are the requirements for taking paid sessions?

    You must have enough balance in your student Credit Balance to cover any paid sessions. Instant (On Demand) Tutoring is by the minute, whereas when you Book (Schedule) a session you choose the length of the session.
    You can add or withdraw funds from student Credit Balance by logging in and going to "My Accounts." Any unused amounts in your student Credit Balance can be withdrawn whenever you wish.
    (If you withdraw the amount within 60 days of your date of transfer of funds to your student Credit Balance, the amount will be refunded back to the credit card or PayPal account. After 60 days, PayPal refunds will still work but for credit cards we will have to send by other means, such as a check to your mailing address).
    If you are under 13 years of age you must obtain parent/legal guardian's permission before performing any transactions (including taking paid sessions).


    How long are paid tutoring sessions?

    Instant (On Demand) Tutoring is by the minute, whereas when you Book (Schedule) a session you choose the length of the session. For these sessions we strongly recommend you Book (Schedule) 1 hour paid sessions because our experience shows that the traditional one hour time works best. However, you can sign up any multiple of half hour when making the appointment: ˝ hour, 1 hour, 1 ˝ hour etc.


    Once I Book (Schedule) a session with a tutor, is the appointment confirmed?

    No, the tutor will get an email regarding your request for a session. The tutor will have to login and accept the session. Once tutor accepts you will get an email confirming the session and you will also see the confirmation in "My Schedules" in your student account. A tutor may occasionally, for whatever reason, decline a session, in which case you will get an email informing you of that.


    What do I have to do at the time of a Booked (Scheduled) tutoring appointment?

    You must log in to your student account and go to "My Schedules." The tutor will initiate the session through the software, which you then join. (If tutor has emailed any instructions or guidance please follow them). We do not have an automatic software cut-off once time is up. The tutor and you keep the time and end the session.


    Can I cancel an appointment I Booked (Scheduled) with a tutor?

    Yes, you can cancel at any time before start time of the session by logging in to your student account and going to "My Schedules." You can also cancel a session which has been accepted by a tutor as well as cancel a request for a session to which tutor has not yet responded to. However, we recommend that you only request appointments that you are sure you can keep and avoid cancellations as much as possible, out of consideration for the tutor.


    Can a tutor cancel an appointment I Booked (Scheduled)?

    No, only a student can login and cancel an appointment. A tutor is not allowed to cancel an appointment that has been made.


    What if the subject I want is not listed or it does not have enough choice of tutors?

    We can add any new subject there is demand for. Please write to care@eduwizards.com. As time goes on (Our website started in August 2007) you will be able to see more and more tutors. However, you are free to write to us if you feel your subject does not offer you a sufficient choice of tutors and we will do our best to rectify the situation. We are always signing up new tutors and can find specific tutors for any subject(s) you want.



    If I have suggestions who do I write to?

    We appreciate any suggestions. Please send email to suggestions@eduwizards.com.




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    EduwizardS team of the world?s top online test prep tutors, ranked and reviewed by students, are the best resource for all your online test preparation needs.